Welcome to Mama Ren's! First and foremost I am a mama to eight. Yes, eight children that live here in our home, along with a yard full of critters too. These things do take me away from the computer, cell phone and sewing machine many times in a day. I work every chance I get and then I stay up after bed time and get the majority of my work accomplished. I love to hear happy parents with their accessories or maybe even something for themselves! We all need to do what makes us happy and be surrounded by things that make us smile. I hope the things I make for your family will add enjoyment to your lives.
I prefer PayPal as the payment method. Your custom order goes in line after your payment has been received. Once fabric has been ordered or cut there are no changes or cancellations.
Shipping usually happens the next business day after a RTS item has been purchased or after a customer has approved the custom work that has been completed. Shipping upgrades are the responsibility of the buyer. I list the most inexpensive way to ship items, if you want to add faster shipping please do so at check out, if the option is not available please send me a message so I can fix it for you. Buyers are responsible for all customs fees, I can not be held accountable for shipping company and customs delays.
Custom Orders are not refundable unless there has been a serious mistake on my part. I am open to questions and messages throughout the process and will happily send pictures upon request and before shipment. However, once the fabric has been cut there are no more changes.